Job Description
Telecaller cum Student Counselor
Fulltime Position
As an education/training counselor you will be working with students discussing their career plans and helping them selecting them the best career choice to make a better and robust career.
Job Description
Call up the leads from social media or any other channels and discuss their career goals
Validate if the student has potential and check affordability
Convert the leads in enrolment for the trainings
Mediate in the case of misunderstandings between students and teachers
Listen to students’ problems at all times, especially when it has to do with their academic, social, or emotional lives, and suggest solutions where necessary
Review both current and past reports about the student(s), in a bid to check their progress levels and also make further recommendations if need be
Make sure that students’ parents or guardians are actively involved in the development and administration of intervention procedures when the need arises
Serve as a guide for students when needed
Attend meetings with the management to understand how you can handle all questions/clarify doubts to students
Qualifications
Excellent communication skill (especially listening skills)
Patience should be a virtue worn at all times
Conversion skills from a lead to a student would be valuable
Ability to discern body language of students is also important
Ability to be proactive and not reactive at all times is of great importance
Interpersonal (mediation) skills is needed to be able to solve problems that may arise between parents and teachers, or even between teachers and students as the case may be
He/she must be easily approachable by teachers, students, and parents. That is to say that the counselor should be friendly and accommodating
2-5 years of working in a similar role or capacity
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